Terms & Conditions

These Terms & Conditions apply to all classes, private sessions, and services offered by Samantha Pilates. By booking a class or session, you agree to the following:

1. Booking & Payment

  • Group classes must be booked and paid for in advance, in half-term blocks.

  • Payment is due before the first class of each block to secure your place.

  • Free trial classes are available for new clients, subject to availability (group classes only).

  • Private sessions must be paid in advance or on the day of the session.

2. Cancellations & Missed Classes

  • If you’re unable to attend your usual group class, you may switch to another class within the same block (subject to availability).

  • Missed classes cannot be refunded or carried forward to future blocks.

  • If you know in advance that you’ll miss a week, you may book it as a ‘holiday week’ when you confirm your block and pay for one week less.  You will need to specify at time of booking which week you will not be attending.

  • Private sessions require 24 hours’ notice for cancellation. Sessions cancelled with less notice may still be charged in full.

3. Enrolment & Health

  • All clients must complete and return a health enrolment form before attending their first class, trial, or private session.

  • It is your responsibility to disclose any injuries, medical conditions, or changes in your health that may affect your ability to participate safely.

  • If unsure whether Pilates is suitable for you, please consult your doctor before booking.

4. Equipment & Clothing

  • Mats and small equipment will be provided in class, but you’re welcome to bring your own.

  • Please wear comfortable clothing you can move in with grippy socks or bare feet – no shoes needed.

5. Client Conduct

  • Please arrive promptly and be respectful of others in the class.

  • Mobile phones should be switched off or on silent during sessions.

  • I reserve the right to refuse entry or withdraw services if a client’s behaviour is disruptive or unsafe.

6. Schedule Changes

  • Classes run in line with the Surrey state school term calendar. Dates will be published in advance each term.

  • I reserve the right to amend class times, venues, or provide a cover instructor with prior notice where possible.

7. Data Protection & Privacy

  • Personal information collected via the enrolment form or direct contact will be handled in accordance with GDPR regulations.

  • Your data will be used solely for communication related to classes and will never be shared without your consent.

8. Liability

  • Every effort is made to ensure classes and sessions are conducted safely. However, as with any form of physical activity, there are inherent risks. It is each participant’s responsibility to ensure they are fit and able to take part in Pilates classes or private sessions.

  • By participating, you accept and assume all risks associated with the activity.

  • The instructor cannot accept liability for any injury, loss, or damage incurred during or as a result of your participation in classes or sessions.